For Internal Users Only

To START a new application, click Here.

To RESUME/REVALIDATE an application, click Here.

To check the STATUS of a submitted application, click Here.

If you are already enrolled as a provider with Puerto Rico Medicaid Program (PRMP) and wish to access the Provider Secure Communication (PSC) site, click Here.

Click Here for Additional Instructions on the PRMP Website.

As a reminder, the PEP will email you important notifications that may require your immediate attention as they may have due dates. Please ensure that you check your spam/junk folder and mark as a safe sender. If you are not receiving email from this address and do not find them in your spam/junk folder, please contact your administration to research the issue.


The website is provided as a convenience to providers and stakeholders of the Puerto Rico Medicaid Program(PRMP). Use of the Puerto Rico secure web pages is restricted to authorized users. User activity is monitored and recorded by system personnel. Anyone using this website expressly consents to such monitoring and recording. BE ADVISED: if possible criminal activity is detected, system records, along with certain personal information, may be provided to law enforcement officials.

Despite our best intentions to maintain complete and accurate information, discrepancies may sometimes occur and materials on the site may not be consistent or up-to-date with current program guidelines. If in doubt, please contact the Provider Enrollment Unit at (787) 641-4200. Additional information on the Puerto Rico Department of Health privacy practices can be located here.

PHI (Protected Health Information) Restriction Disclaimer

Reminder: Use of this network is restricted to authorized users only. PHI shall not be shared within this module. If you are uploading attachments, please be certain that all files do not contain any PHI. BE ADVISED: Users are solely responsible for any applicable compliance with the Puerto Rico Medicaid Program Provider Agreement regarding the confidentiality of member information and compliance with federal and state laws governing the privacy and security identifiable information including PHI.

PII (Personally Identifiable Information) Restriction Disclaimer

PII is information which can be used to identify a person uniquely and reliably. The PRMP only collects the personal information necessary to provide the information or services requested by an individual. “Personal Information” refers to any information relating to an identified or identifiable individual who is the subject of the information. This is the same information that an individual may provide when visiting a government office and includes item such as name, address, or phone number. This information is managed by PRMP.

Website Requirements

A display capable of displaying a minimum of 1024 x 768 resolution and an HTML5 compatible browser.


Browser & Screen Resolution:

Microsoft Internet Explorer version 7.0 and later

Google Chrome version 70.0.3538 and later

Microsoft Edge version 41.16299.15 and later

Mozilla Firefox version 2.0 and later

Screen Resolution – 1024 x 768 pixels

Internet Connection:

Dial-up users need a minimum speed of 64Kbps

Document Viewing:

Adobe Reader version 8.0 and later

Microsoft Office Suite 2000 and later

Important Note:

When logging in to the application for the first time, you will be asked if you are using a personal or a public computer. Please use caution while answering this question as the privacy and security required to protect the healthcare data could be impacted by your selection


Enterprise Online Privacy Statement


This policy has been updated to protect personal data in accordance with requirements set forth in the General Data Protection Regulation (GDPR), which took effect on May 25, 2018. At Medicaid HealthCare Payer Portal websites our commitment to privacy goes beyond the minimum legal and regulatory requirements. We strive for best-in-class data protection and privacy management, which requires a sound data privacy governance structure and an effective data privacy compliance and best practices program to ensure we meets ever-changing and increasingly-complex regulatory standards and all contractually agreed privacy obligations. Medicaid HealthCare Payer Portal websites Global Privacy and Data Protection Office has strategic and operational responsibility for this program, which is adequately resourced and appropriately organized to ensure the policies and compliance processes, technology and physical controls and security we rely upon to govern the collection, use, storage and transfer of personal data all over the world meets statutory and regulatory requirements. Therefore, Medicaid HealthCare Payer Portal websites approach is to coordinate the contribution of several corporate disciplines - including ethics and compliance, legal, human resources, and information and physical security - to achieve our "best in class" data protection and privacy management objectives.