To START a new application, click Here. If this is a Change of Ownership (CHOW), please attach the purchase/sale contract and a letter that explains this is a CHOW and includes the old owner’s NPI, Medicaid ID, and effective date of the new ownership.

To RESUME/REVALIDATE an application, click Here.

To check the STATUS of a submitted application, click Here.

If you are already enrolled as a provider with Puerto Rico Medicaid Program (PRMP) and wish to access the Provider Secure Communication (PSC) site, click Here.

Click Here for Additional Instructions on the PRMP Website.

As a reminder, the PEP will email you important notifications that may require your immediate attention as they may have due dates. Please ensure that you check your spam/junk folder and mark as a safe sender. If you are not receiving email from this address and do not find them in your spam/junk folder, please contact your administration to research the issue.


The website is provided as a convenience to providers and stakeholders of the Puerto Rico Medicaid Program(PRMP). Use of the Puerto Rico secure web pages is restricted to authorized users. User activity is monitored and recorded by system personnel. Anyone using this website expressly consents to such monitoring and recording. BE ADVISED: if possible criminal activity is detected, system records, along with certain personal information, may be provided to law enforcement officials.

Despite our best intentions to maintain complete and accurate information, discrepancies may sometimes occur and materials on the site may not be consistent or up-to-date with current program guidelines. If in doubt, please contact the Provider Enrollment Unit at (787) 641-4200. Additional information on the Puerto Rico Department of Health privacy practices can be located here.

PHI (Protected Health Information) Restriction Disclaimer

Reminder: Use of this network is restricted to authorized users only. PHI shall not be shared within this module. If you are uploading attachments, please be certain that all files do not contain any PHI. BE ADVISED: Users are solely responsible for any applicable compliance with the Puerto Rico Medicaid Program Provider Agreement regarding the confidentiality of member information and compliance with federal and state laws governing the privacy and security identifiable information including PHI.

PII (Personally Identifiable Information) Restriction Disclaimer

PII is information which can be used to identify a person uniquely and reliably. The PRMP only collects the personal information necessary to provide the information or services requested by an individual. “Personal Information” refers to any information relating to an identified or identifiable individual who is the subject of the information. This is the same information that an individual may provide when visiting a government office and includes item such as name, address, or phone number. This information is managed by PRMP.



When logging in to the application for the first time, you may be asked if you are using a personal or a public computer. Please use caution while answering this question as the privacy and security required to protect healthcare data could be impacted by your selection.


The Gainwell Technologies Medicaid Management Solutions and Healthcare Portals support browsers meeting the World Wide Web Consortium (W3C) Hypertext Markup Language (HTML) 5 specification. Support is based solely on HTML 5 compatibility regardless of other factors, such as browser market share.

Gainwell develops code to conform to the HTML 5 standard and compatibility is confirmed through rigorous testing. The Gainwell testing team conducts verification of product developed pages against Internet Explorer 11, Chrome, and Firefox. In the event a defect is identified, by Gainwell or a client, it will be evaluated and managed via the product defect management process.

The browser support of various commercial off-the-shelf (COTS) tools, such as workflow, business rules engine, or file transfer systems is based on the browser capabilities defined by the specific software vendor.

As the HTML 5 specification evolves, Gainwell will support minor version updates within one year of release. The current specification is HTML 5.2 and was published on 12/14/2017.


Gainwell is committed to making its electronic and information technologies accessible to people with disabilities. We strive to meet or exceed the requirements of Section 508 of the Rehabilitation Act (29 U.S.C. 794d), as amended in 1998 as well as the Web Content Accessibilities Guidelines (WCAG) Version 2.1.

Section 508 is a federal law that requires agencies to provide people with disabilities equal access to electronic information and data comparable to those who do not have disabilities, unless doing so would impose an undue burden on the agency. The Section 508 standards are the technical requirements and criteria used to determine whether the agency is meeting the requirements of this law.

The Web Content Accessibility Guidelines (WCAG) are part of a series of web accessibility guidelines published by the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), the main international standards organization for the Internet. They are a set of recommendations for making Web content more accessible, primarily for people with disabilities—but also for all user agents, including highly limited devices, such as mobile phones. WCAG 2.0, was published in December 2008 and became an ISO standard, ISO/IEC 40500:2012 in October 2012. WCAG 2.1 became a W3C Recommendation in June 2018.


It is recommended that screen resolution should be a minimum of 1024 x 768.


Some features within the product produce information in either pdf or xls format. For viewing of this information, Adobe Acrobat and/or a Microsoft Office viewer may be required.


Like most commercial websites, the product may also use what is known as "cookie" technology. A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or instruct it to perform any step or function. By assigning a unique data element to each visitor, the website can recognize repeat users, track usage patterns and better serve you when you return to that site. The cookie does not extract other information about you, such as your name or address.


Enterprise Online Privacy Statement


This policy has been updated to protect personal data in accordance with requirements set forth in the General Data Protection Regulation (GDPR), which took effect on May 25, 2018. At Medicaid HealthCare Payer Portal websites our commitment to privacy goes beyond the minimum legal and regulatory requirements. We strive for best-in-class data protection and privacy management, which requires a sound data privacy governance structure and an effective data privacy compliance and best practices program to ensure we meets ever-changing and increasingly-complex regulatory standards and all contractually agreed privacy obligations. Medicaid HealthCare Payer Portal websites Global Privacy and Data Protection Office has strategic and operational responsibility for this program, which is adequately resourced and appropriately organized to ensure the policies and compliance processes, technology and physical controls and security we rely upon to govern the collection, use, storage and transfer of personal data all over the world meets statutory and regulatory requirements. Therefore, Medicaid HealthCare Payer Portal websites approach is to coordinate the contribution of several corporate disciplines - including ethics and compliance, legal, human resources, and information and physical security - to achieve our "best in class" data protection and privacy management objectives.